Terms of service for using Monetrix’s on-ramp and off-ramp services.
Monetrix Group Inc. (“Monetrix”, “we”, “us”, or “our”) provides digital asset exchange services through its website, interfaces, embedded widgets, APIs, and related technological infrastructure (collectively, the “Services”). These Terms of Use (the “Terms”) govern the contractual relationship between Monetrix and any individual or legal entity (“User”, “you”, or “your”) accessing or using the Services.
By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and accepted these Terms in their entirety.
Monetrix Group Inc. is incorporated in Ontario, Canada, and operates as a registered Money Services Business (MSB) under Canadian AML/CFT legislation.
Access is restricted to verified Users who are not U.S. Persons or residents of FATF high-risk/sanctioned jurisdictions.
Verification (KYC): Users must provide government ID, proof of address, and biometric data. Monetrix conducts ongoing monitoring and may request Source of Funds (SOF) documentation at any time.
Legal entities are subject to enhanced due diligence, including the disclosure of Ultimate Beneficial Owners (UBOs), corporate registration documents, and formal board resolutions authorizing the account.
A Service Fee of 3% applies to each transaction.
Transactions are final and irreversible. Refunds are only granted for technical failures prior to blockchain broadcast.
Chargebacks: Monetrix maintains a zero-tolerance policy. A single chargeback results in a permanent account ban and potential fraud reporting to authorities.
Digital Assets are volatile. Monetrix is not liable for market fluctuations, incorrect wallet addresses, or blockchain failures.
Liability Cap: Monetrix’s total liability is limited to the Service Fees paid by the User in the 3 months preceding the claim.
These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ontario.
For inquiries regarding these Terms, contact: compliance@monetrix.io