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Terms of Service

Terms of service for using Monetrix’s on-ramp and off-ramp services.

Last updated on 19th March 2026
1 - INTRODUCTION AND ACCEPTANCE OF TERMS

Monetrix Group Inc. (“Monetrix”, “we”, “us”, or “our”) provides digital asset exchange services through its website, interfaces, embedded widgets, APIs, and related technological infrastructure (collectively, the “Services”). These Terms of Use (the “Terms”) govern the contractual relationship between Monetrix and any individual or legal entity (“User”, “you”, or “your”) accessing or using the Services.

By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and accepted these Terms in their entirety.

  • 1.1 Legal Capacity: You represent that you are at least 18 years of age and possess full legal capacity.
  • 1.2 Electronic Execution: You consent to the use of electronic communications and signatures as binding records.
  • 1.3 Amendments: Monetrix may amend these Terms at any time; continued use constitutes acceptance of revised terms.
  • 1.4 Entire Agreement: These Terms supersede all prior communications or agreements.
2 - CORPORATE STATUS AND REGULATORY POSITION

Monetrix Group Inc. is incorporated in Ontario, Canada, and operates as a registered Money Services Business (MSB) under Canadian AML/CFT legislation.

  • 2.1 Nature of Services: Monetrix acts as principal (non-custodial exchange). We do not operate a P2P exchange or hold assets in custody.
  • 2.2 No Banking Relationship: Monetrix is not a bank. Funds are not insured deposits and do not accrue interest.
  • 2.3 No Custodial Relationship: Users are solely responsible for securing their own private keys and wallets.
  • 2.4 No Investment Advice: Nothing in these Terms creates a fiduciary duty or constitutes financial advice.
3 - DEFINITIONS AND INTERPRETATION
  • Buy Order: Purchasing Digital Assets using Fiat Currency.
  • Sell Order: Selling Digital Assets to Monetrix for Fiat Currency.
  • Digital Asset: Blockchain-based cryptographic representation of value.
  • Service Fee: The 3% fee charged by Monetrix for facilitation.
  • Network Fees: Dynamic blockchain transaction fees (Gas).
4 - ELIGIBILITY AND ACCOUNT VERIFICATION

Access is restricted to verified Users who are not U.S. Persons or residents of FATF high-risk/sanctioned jurisdictions.

Verification (KYC): Users must provide government ID, proof of address, and biometric data. Monetrix conducts ongoing monitoring and may request Source of Funds (SOF) documentation at any time.

6 - BUSINESS CLIENTS

Legal entities are subject to enhanced due diligence, including the disclosure of Ultimate Beneficial Owners (UBOs), corporate registration documents, and formal board resolutions authorizing the account.

8 - DESCRIPTION OF SERVICES AND LIMITS
  • Execution: Prices are indicative until cleared funds/assets are received and compliance checks cleared.
  • Min/Max Limits: Minimum order is 35 CAD; maximum is 10,000 CAD per order.
  • Daily Limits: Max 5 Buy Orders and 5 Sell Orders per 24-hour period.
11 - FEES AND PRICING STRUCTURE

A Service Fee of 3% applies to each transaction.

  • Minimum 5 CAD for USDC Buy Orders.
  • Minimum 6 CAD for other Buy/Sell Orders.
  • Processing and Network Fees are non-refundable once executed.
12 - REFUND AND CHARGEBACK POLICY

Transactions are final and irreversible. Refunds are only granted for technical failures prior to blockchain broadcast.

Chargebacks: Monetrix maintains a zero-tolerance policy. A single chargeback results in a permanent account ban and potential fraud reporting to authorities.

14 - RISK DISCLOSURE AND LIABILITY

Digital Assets are volatile. Monetrix is not liable for market fluctuations, incorrect wallet addresses, or blockchain failures.

Liability Cap: Monetrix’s total liability is limited to the Service Fees paid by the User in the 3 months preceding the claim.

18 - GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ontario.

For inquiries regarding these Terms, contact: compliance@monetrix.io